The Fine Print
ORDERING / SHIPPING
How do I order online?
Head on over to the Gear section, pick what you want, then checkout securely.
Why can I only buy certain jerseys from your web site?
Good question. We want to support our dealers by driving sales to their places of business. We appreciate your desire to buy direct from the source, but you can still help support the movement by buying from our dealers. We have an agreement with them to not sell in-season jerseys from our site. If by some chance you just can’t find what you’re looking for, shoot us an email and we’ll figure out a way to get you what you need.
Is your web site secure?
Yes. All personal information that you provide Twin Six is protected from security threats and third parties. Rest assured nothing will be shared with anyone.
For your protection, all credit card transactions are handled through a secure link via our payment gateway and our bank, and no credit card information is ever stored on our servers.
Please note the https web address for secure and encrypted pages of our site.
How will you ship my order?
Orders are shipped via the US Postal Service or FedEx Ground.
Packages will be shipped within three to five business days of your order being placed. Expedited shipping is available.
International shipping is available. Customers are responsible for any import fees or taxes.
Why does shipping cost so damn much?
Great question. Shipping fees are not just postage fees. Shipping fees are made up of our time (to process, pack and ship the order), actual shipping materials, and postage. Shipping prices vary by location and are determined by your zip code.
PRODUCT INFO
How are your products made, and by who?
We have teamed up with a major private-label manufacturer to produce our jerseys. The fit is between a Euro-cut and an American-cut (great for both road and dirt riders), and made of 100% polyester micro-fiber. These sublimated beauties have deep pockets, raglan sleeves, square collars, and 16 inch zips.
The t-shirts are super-soft cotton or cotton/poly blends. They are all screen printed with a method that doesn’t leave a hard graphic on your chest.
The women’s t-shirts run about one size small. If you’re a Large, order an XL. (We won’t tell anyone.)
The posters are all screen printed by hand on heavy poster paper.
Crumpler manufacturers our messenger bag.
Walt at WaltWorks makes our 29’er frames.
Our wheelsets are handbuilt by George at Bike29.
SockGuy makes the socks.
Specialized makes the bottles.
See sizing information here.
Who designs all your stuff?
We do.
Who does your web site?
We do. And our friend’s Barrett and Brian help with the really hard stuff.
Explain how your production runs work?
Our jerseys and tees are redesigned on an annual basis (for the most part). So, the gear you see on our site this year will not be here next year. In an effort to stay current and continue to offer fresh ideas, we will always change and evolve our product offering. If you dig something, get it now, because once it’ is gone, chances are it’is not coming back.
Does your stuff have a warranty?
Yes. Our warranty covers manufacturer defects for a period of one year after ship date. All warranty requests are subject to our inspection and approval. Defective garments will be repaired or replaced at our discretion. Email service@twinsix.com for a Return Authorization Form. Fill it out and include a copy with your shipment back to us.
RETURNS
What is your return policy?
If you’re not happy with your order for whatever reason, you can exchange it for something else or return it for a full refund.
Whether exchanging or returning, you must make sure that any item coming back is in the original condition.
To make a return or exchange, send an email to service@twinsix.com and request a Return Authorization Form. Once you receive it, fill it out and include a copy with your shipment back to us.
All returns must be made within 15 days of receiving your products. If you have other questions regarding returns, please email service@twinsix.com.
PRIVACY
What is your privacy policy?
Your privacy is important to us. We use only the necessary information to process your orders. If you do not feel comfortable placing orders online, feel free to email or call us to place your order over the phone.
We do not store credit card information. We do not share any information with third parties. And if this privacy policy changes for some reason, we will let you know.