ORDERING / SHIPPING
How do I order online?
1) Check out our products in the gear pages.
2) When you find something you want, click Add
To Cart.
3) Repeat step 2 by clicking the Continue
Shopping button, or...
4) Check out. Enter correct shipping
address and billing info. After you place your
order, you will receive an email confirming
your order.
Why can I only buy certain jerseys from your
web site?
Good question. We want to support our dealers
by driving sales to their places of business.
We appreciate your desire to buy direct from
the source, but you can still help support the
movement by buying from our
dealers. We have an agreement with them
to not sell in-season jerseys from our site.
If by some chance you just can't find what you're
looking for, shoot
us an email and we'll figure out a way to
get you what you need.
Is your web site secure?
Yes. All personal information that you provide
Twin Six is protected from security threats
and third parties. Rest assured nothing will
be shared with anyone.
For your protection, all credit
card transactions are handled through a secure
link via our payment gateway and our bank, and
no credit card information is ever stored on
our servers.
Please note the https
web address for secure and encrypted pages of
our site.
How will you ship my order?
Orders are shipped via the US Postal Service
or FedEx Ground.
Packages will be shipped within
three to five business days of your order being
placed. Expedited shipping is available.
Shipping prices for all orders
sent anywhere in the United States are as follows:
If your order is between...
$0.00 and $29.99, shipping will be $7.00.
$30.00 to $59.99 = $8.00 shipping
$60.00 to $89.99 = $9.00 shipping
$90.00 to $119.99 = $10.00 shipping
Over $120.00 = Free shipping
International shipping is available. There is
a minimum fee of $10.00US if you are buying
from outside of the United States or Canada.
We reserved the right to add actual shipping
fees to your total before charging your credit
card.
Why
does shipping cost so damn much?
Great question. Shipping fees are not just postage
fees. Shipping fees are made up of our time
(to process, pack and ship the order), actual
shipping materials, and postage. Shipping prices
vary by location. So, postage will be less (on
the same exact item) to someone across town
versus across country. We have a buffer in there
so in theory it evens out in the end. The more
you buy, the less our buffer, and the closer
the shipping fee we charge you gets to actual
postage. Make sense? If not, trust that we're
not trying to rip you off with postage. Seriously.
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PRODUCT
INFO
How
are your products made, and by who?
We have teamed up with a major private-label
manufacturer to produce our jerseys. The fit
is between a Euro-cut and an American-cut (great
for both road and dirt riders), and made of
100% polyester micro-fiber. These sublimated
beauties have deep pockets, raglan sleeves,
square collars, and 16 inch zips.
The t-shirts are super-soft
cotton or cotton/poly blends. They are all screen
printed with a method that doesn't leave a hard
graphic on your chest.
The women's t-shirts run about
one size small. If you're a Large, order an
XL. (We won't tell
anyone.)
The posters are all screen
printed by hand on heavy poster paper.
Crumpler
manufacturers our messenger bag.
Walt at WaltWorks
makes our 29'er frames.
Our wheelsets are handbuilt
by George at Bike29.
SockGuy
makes the socks.
Specialized makes the bottles.
See sizing information here.
Who
designs all your stuff?
We do.
Who does your web site?
We do. And our friend Barrett
helps with the really hard stuff.
Explain how your production runs work?
Our jerseys and tees are redesigned on an annual
basis (for the most part). So, the gear you
see on our site this year will not be here next
year. In an effort to stay current and continue
to offer fresh ideas, we will always change
and evolve our product offering. If you dig
something, get it now, because once it’
is gone, chances are it’is not coming
back.
Does your stuff have a warranty?
Yes. Our warranty covers manufacturer defects for a period of one year after ship date. All warranty requests are subject to our inspection and approval. Defective garments will be repaired or replaced at our discretion. Email service@twinsix.com for a Return Authorization Form. Fill it out and include a copy with your shipment back to us.
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RETURNS
What is your return policy?
If you’re not happy with your order for whatever reason, you can exchange it for something else or return it for a full refund.
Whether exchanging or returning, you must make sure that any item coming back is in the original condition.
To make a return or exchange, send an email to service@twinsix.com and request a Return Authorization Form. Once you receive it, fill it out and include a copy with your shipment back to us.
All returns must be made within 15 days of receiving your products. If you have other questions regarding returns, please email service@twinsix.com.
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PRIVACY
What is your privacy policy?
Your privacy is important to us. We use only the necessary information to process your orders. If you do not feel comfortable placing orders online, feel free to email or call us to place your order over the phone.
We do not store credit card
or personal information. We do not share any
information with third parties. And if this
privacy policy changes for some reason, we’will
let you know.
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