Returns
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RETURNS & EXCHANGE TERMS & CONDITIONS
All returned items must be in their original new condition. That means brand spankin' new. Your order will be inspected upon return. Washed or worn items will be sent back to you. Domestic Returns, Exchanges and Store Credit will be accepted within 30 days of purchase. International Returns will be accepted within 60 days of purchase. All returning items must be received within two weeks of receiving the approval email. You will be credited or refunded the purchase amount of the item(s) minus shipping.
Exchanges
Requested exchange items are not guaranteed until your return has been received at our warehouse. Items sent back to you will be sent via USPS First Class. Shipping times are dependent on distance from our warehouse. It may take anywhere from 1 to 5 business days for your items to reach you.
International orders are not eligible for exchanges. International orders requesting exchange will be processed as a return or for store credit.
Non-returnable items:
• Washed or worn products
• Gift cards
• Final sale items such as the Mystery Items
• Non-returnable items will be sent back to you via USPS First Class
Refunds
Once your return is received and inspected, we will issue you a credit back to the original payment method (Credit Card, PayPal or Gift Card) within 5 to 7 business of days. Items returned outside of the 30 day window will receive a Store Credit for the purchase price or current value of the item.
Late or missing refunds:
If you haven’t received a refund yet, please be patient as it can take up to 5 business day for the refund to appear depending on your band or payment method. If it has been more than 15 business days from when your return was received, please contact us and we can look into it further.
Sale items:
Sale items will be refunded for the price sold.
Gifts:
If the item was a gift, you can exchange or request a gift credit for the value of your return.
If you do not have the order number or receipt for the item, we will issue you a store credit for the current value of the item.
Shipping:
To return your product, you should mail your product to:
TWIN SIX
RETURNS DEPARTMENT
5 Seventh Ave N
Hopkins, MN 55343
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $100, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions regarding returns, please email service@twinsix.com.