Returns

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*IMPORTANT NOTE:

  • Orders starting in "20" from your order number input only the last 4 numbers for
    (Example, if your order number is 208698, enter 8698 in the order number field.)
  • Orders starting in "21" from your order number input only the last 5 numbers.
    (Example, if your order number is 218698, enter 18698 in the order number field.)

 

Please note Credit = Store Credit.
Refund = Refund back to Payment Method.

 

Returns
Returns must be received within 30 days of your purchase.
Exchanges are only issued for defective or damaged items.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Non-returnable items:
Gift cards
Final sale items

There are certain situations where only partial refunds are granted:
Any item not in its original condition or is damaged for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will issue you a credit back to the original payment method (Credit Card, PayPal or Gift Card) within 5 to 7 business of days.
Items returned outside of the 30 day window will receive a Store Credit for the purchase price or current value of the item.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@twinsix.com.

Sale items:
Sale items will be refunded for the price sold.

Exchanges:
We only replace items if they are defective or damaged.  Please email  service@twinsix.com and we'll send over instructions on what to do next.

Gifts:
If the item was a gift, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit code will be sent to you.

If you do not have the order number or receipt for the item, we'll issue you a store credit for the current value of the item.

Shipping:
To return your product, you should mail your product to:
TWIN SIX
RA #:
5711 West 36th Street
St. Louis Park, MN 55416

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping times are dependent on distance from our warehouse. It may take anywhere from 1 to 5 business days for your items to reach you.

If you are shipping an item over $100, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.