How do I order online?
Use the nav on the left. There are all kinds of options.
Is your web site secure?
Yes. All personal information that you provide Twin Six is protected from security threats and third parties. Rest assured nothing will be shared with anyone.
For your protection, all credit card transactions are handled through a secure link via our payment gateway and our bank, and no credit card information is ever stored on our servers.
Please note the https web address for secure and encrypted pages of our site.
How will you ship my order?
Orders are shipped via the United States Postal Service or FedEx .
Packages will be shipped within 1 to 5 business days of your order being placed. If you require expedited shipping, please place your order as normal and either call or send us an e-mail straight away with the request.
International shipping is available. Customers are responsible for any import fees or taxes.
Please expect International First Class to take up to 8 weeks for delivery. Limited tracking is available for International First Class. However, we can't guarantee tracking via International First Class packages after they've left the US.
International Priority may take 6 to 10 business days to arrive.
Why does shipping cost what is does?
Great question. Shipping fees are determined by our shipping partners USPS and FedEx. Shipping prices vary by weight and are determined by where your order is being shipped.
How are your products made, and by whom?
We have teamed up with a California based private label manufacturer to produce our jerseys. The fit is between a Euro-cut and an American-cut (great for both road and dirt riders), and made of 100% polyester micro-fiber. These sublimated beauties have deep pockets, raglan sleeves, and full hidden zippers.
The jerseys are our own fit. They are not as tight as euro-racing jerseys, and not as loose as club cut American jerseys. They run on the smaller side of the spectrum. If you like your jersey to fit tighter, or the same size that you wear in a t-shirt. If you like a little room, order the next size up.
The t-shirts are super-soft cotton or cotton/poly blends. They are all screen printed with a method that doesn’t leave a hard graphic on your chest. Our shirts are print in St. Paul, MN. NOTE: The women’s t-shirts run about one size small. If you’re a Large, order an XL. (We won’t tell anyone.)
Who designs all your stuff?
Explain how your production runs work?
Our jerseys and tees are redesigned on an annual basis (for the most part). So, the gear you see on our site this year will not be here next year. In an effort to stay current and continue to offer fresh ideas, we will always change and evolve our product offering. If you dig something, get it now, because once it’ is gone, chances are it’s not coming back.
Does your stuff have a warranty?
Yes. Our warranty covers manufacturer defects for a period of one year after ship date. All warranty requests are subject to our inspection and approval. Defective garments will be repaired or replaced at our discretion. Email email@example.com for a Return Authorization Form. Fill it out and include a copy with your shipment back to us.
What is your return policy?
If you're not happy with your order for whatever reason, you can return it for refund, store credit or exchange.
All returning items must be in its original condition. That means brand spankin' new. Your order will be inspected upon return. Washed or worn items will be sent back to you.
Returns will be accepted within 30 days of purchase. Exchanges or Store Credit will be offered 45 days from purchase.
All returning items must be received within 2 weeks of receiving your RA #.
You will be credited or refunded the purchase amount of the item(s) minus shipping.
Returns, Exchanges and Store Credit:
Returns must be requested within 30 days of your purchase.
Store Credit and Exchanges will be offered to items 45 days from purchase.
Requested exchange items are not guaranteed until your RA has been approved. Please request two (2) items that you would like to exchange for your current item. After approval, exchange items will be held for 10 business days from when RA # is issued. Items sent back to you will be sent via USPS First Class.
This excludes International Orders. International orders requesting exchange will be be processed as a return or for store credit.
Final sale items such as Mystery Items.
Any item not in its original condition or is damaged for reasons not due to our error will be returned to you.
Any item that is returned more than 30 days after delivery will be issued a store credit or exchange.
Once your return is processed, we will issue you a credit back to the original payment method (Credit Card, PayPal or Gift Card) within 5 to 7 business of days less shipping.
Items returned outside of the 30 day window will receive a Store Credit for the purchase price or current value of the item.
Shipping costs are non-refundable.
Late or missing refunds:
Refunds can take 1 to 5 days from when they are processed to appear in your account depending on your bank or credit card issuer.
Please contact us at firstname.lastname@example.org if you have questions.
Sale items will be refunded for the price sold.
If the item was a gift, you can exchange or request a store credit for the value of your return.
If you do not have the order number or receipt for the item, we'll issue you a store credit for the current value of the item.
To return your product, you should mail your product to:
RA #: (YOUR RA # HERE)
5711 West 36th Street
St. Louis Park, MN 55416
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping times are dependent on distance from our warehouse. It may take anywhere from 1 to 5 business days for your items to reach you.
If you are shipping an item over $100, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Your privacy is important to us. We use only the necessary information to process your orders. If you do not feel comfortable placing orders online, feel free to email or call us to place your order over the phone.