Is your web site secure?
Yes. All personal information that you provide Twin Six is protected from security threats and third parties. Rest assured nothing will be shared with anyone else.
For your protection, all credit card transactions are handled through a secure link via our payment gateway and our bank, and no credit card information is ever stored on our servers.
Please note the https web address for secure and encrypted pages of our site.
How will you ship my order?
Orders are shipped via the United States Postal Service or FedEx.
Packages will be shipped within five business days of your order being placed. Many times, they are shipped the same day you place your order. If you need expedited shipping, please place your order as normal and either call or send us an e-mail immediately with that special request. (firstname.lastname@example.org)
Why does shipping cost what it does?
Great question. Shipping fees are determined by our shipping partners USPS and FedEx – not by us. Shipping prices vary by weight and are determined by where your order is being shipped – not by us.
Why is international shipping so expensive?
We used to have a First Class International option. However, customers who chose this method often waited months (literally months) for their orders to arrive. During that time, they would report the package lost. So we would have to refund them, and or re-ship the package. When initial packages would arrive, sometimes people would let us know – and then we would have to try to get paid again, and the second package would be shipped back to us... on our dime. In the end, this was a huge waste of time, money and effort on everyone's part. So currently the only International shipping method we offer is FedEx, which comes with a tracking number and a much shorter shipping time. Unfortunately, it also comes with a higher price, and that is something that we cannot control. International customers are responsible for any and all import duties, fees or taxes.
Where is your gear made, and by whom?
We have worked extremely hard to develop our own product line since 2005. The fit of our jerseys has evolved over the years, and now includes a few different options. Our Graphic jerseys (the bulk of the jerseys, MSRP $105) could be considered the closest to a "club cut", although they skew slightly more toward the "athletic" side of the spectrum. They are not big and boxy. We feel as though they run very true to size. Chances are good that if you wear a Medium t-shirt you will feel most comfortable in a Medium Graphic jersey.
Our Standard jerseys and the ones in solid colors (MSRP $105). These have the same overall fit as the Graphic jerseys, but just solid colors.
The Standard Race jersey are our most euro-fitting race cut jerseys. They will feel more snug in the same size when compared to our Graphic jerseys, and are built from a handful of different Italian high performance micro-poly fabrics. They feature longer laser cut sleeves for a seamless feeling with no arm constriction and full length semi-autolock zipper with backing at the top to eliminate neck pinch. They also have a small silicone band around the bottom of the jersey to hold everything in place.
We partnered with a private label manufacturer here in the USA to produce our technical apparel for years. A lot of the gear on the site right now was domestically made and is noted on those product pages. In October 2022, we began working with a private label manufacturer in China to produce our technical apparel with the same fit and better finishes. The blanks for our casual t-shirts, hoodies, and hats are made all over the world. Nicaragua, Pakistan, Poland, China. Decoration for our casual collections are done in St. Paul, MN.
Use these charts to approximate your size. Even if you fall out of one of the columns, chances are good that if you fall within two to three of them that whatever size is noted will fit you great. These charts are also the last image in the image scroll on every product page. If you have additional sizing question, just shoot us a note: email@example.com
Who designs all your stuff?
We do. It is all done here at our warehouse.
Explain how your production runs work?
Our jerseys and tees are redesigned on a semi-annual basis (for the most part). So, the gear you see on our site now will probably not be here next season. In an effort to stay current and continue to offer fresh design options, we will always change and evolve our product offering. If you dig something, get it now, because once it is gone, it is (probably) gone for good.
Does your stuff have a warranty?
Yes. Our warranty covers manufacturer defects for a period of one year after ship date. All warranty requests are subject to our inspection and approval. Defective garments will be repaired or replaced at our discretion. Email firstname.lastname@example.org for a Return Authorization Form. Fill it out and include a copy with your shipment back to us.
Like every kind of equipment, clothing is not made to last forever, but below there are a few useful notes for maintaining and maximizing the life of your cycling garments.
Never use any creams, liquids or products for warming up (winter) or sun protection (summer) under garments made with elastic fibers. These products contain chemicals which lead to quick fiber deterioration for all fabrics made with spandex. Avoid getting any sunscreen under or on your cycling apparel made with elastic based fabrics.
After each ride, hang your garments in a well-ventilated environment or wash them immediately. Do not hang the garments in the direct sunlight. Never store damp sweaty clothes in a non-ventilated environment (e.g. plastic bags, sport bag).
Sweat is corrosive. On some individuals more than others – body chemistry is different for everyone. If your body has a tendency to sweat a lot, wash or water-rinse the garments after each use to protect the fibers from bacterial attacks which might lead to fabric deterioration.
Washing a garment can put stress on fabric and seams. Therefore, wash cycling garments separately from other clothes/accessories to prevent friction – especially items with Velcro, webbing, or anything with a rough /abrasive character. Before washing, turn the garments inside out (seams on the outside).
Machine-wash, ideally in a wash bag, on a delicate cycle in lukewarm water (max. 30° C/86° F), and with mild liquid detergent. Do not use scented detergents, Woolite, bleach, softeners, or any kind of laundry additive. Dry garments flat or hanging, but do not tumble dry.
Fabric pilling (balling up of fibers in an area) does not occur by itself. It always is the result of abrasion – rubbing against something else. For this reason we suggest the following:
- Do not use embroidered saddles.
- Make sure the Velcro fastener of saddle pockets does not touch your shorts.
- Do not wash your shorts or jerseys together with gloves, bags, rain jackets, etc. because of the Velcro straps.
Sweat sitting on synthetic performance fabrics can cause the fabric to degrade. Stretch fabrics, with elastic fibers are especially affected. See above for care instructions.
Chemicals that come in contact with your elastic based cycling fabrics, will cause these elastane yarns to break down. Chemicals from sunscreens are a common reason for loss of elasticity and curling.
RETURNS & EXCHANGE TERMS & CONDITIONS
All returned items must be in their original new condition. That means brand spankin' new. Your order will be inspected upon return. Washed or worn items will be sent back to you. Domestic Returns, Exchanges and Store Credit will be accepted within 30 days of purchase. International Returns will be accepted within 60 days of purchase. All returning items must be received within two weeks of receiving the approval email. You will be credited or refunded the purchase amount of the item(s) minus shipping.
Requested exchange items are not guaranteed until your return has been received at our warehouse. Items sent back to you will be sent via USPS First Class. Shipping times are dependent on distance from our warehouse. It may take anywhere from 1 to 5 business days for your items to reach you.
International orders are not eligible for exchanges. International orders requesting exchange will be processed as a return or for store credit.
• Washed or worn products
• Gift cards
• Final sale items such as the Mystery Items
• Non-returnable items will be sent back to you via USPS First Class
Once your return is received and inspected, we will issue you a credit back to the original payment method (Credit Card, PayPal or Gift Card) within 5 to 7 business of days. Items returned outside of the 30 day window will receive a Store Credit for the purchase price or current value of the item.
Late or missing refunds:
If you haven’t received a refund yet, please be patient as it can take up to 5 business day for the refund to appear depending on your band or payment method. If it has been more than 15 business days from when your return was received, please contact us and we can look into it further.
Sale items will be refunded for the price sold.
If the item was a gift, you can exchange or request a gift credit for the value of your return.
If you do not have the order number or receipt for the item, we will issue you a store credit for the current value of the item.
To return your product, you should mail your product to:
5711 West 36th Street
Saint Louis Park, MN 55416
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $100, you should consider using a shipping service with tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you have any questions regarding returns, please email email@example.com.
Your privacy is important to us. We use only the necessary information to process your orders. If you do not feel comfortable placing orders online, feel free to call us to place your order over the phone. 612-208-1787